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  • How many sets are included in the package?
    Upon creating your invitation, there is an option to choose the quantity included in the package. Minimum order for our wedding invitation package is 30 sets and celebration invitation are 40 sets. For items without a "Quantity" option, the product will be considered a digital design service.
  • If I place my order today, when can I get the invitations?
    This depends on many factors. Clock starts when we've received both payment and text content (wedding invitation content form) Minimum turnaround would take around 1 month
  • I'm in a rush. Do you accept rush projects?
    We accept rush projects, but even in a rush, it will take 1 week. Rush fee is 20%, and I will amend your invoice manually to include this.
  • Rush Project terms & conditions
    For rush printing, artist may make the discretion of choosing readily available materials to meet the deadline. This might be choosing smooth paper instead of textured paper, or printing the background color instead of colored paper. This might also entail a slight alteration of invitation card size, depending on readily available envelopes. For decisions that will involve color changes or noticeable changes in design and size changes, artist will inform the client. As much as we’d like to keep everything the same, rush meaning that we will have to cut corners where we can save time. We will spend extra costs on expedited shipping between sourcing / suppliers, ordering readily available envelopes and accessories, and disrupting the usual work flow to accommodate the rush project. Client might also be asked to book for the pick up of the project. If there is no time to consolidate, client might be asked to book the pick up from several locations. (E.g. envelopes from the artists, cards from our shop). If in case client avails of rush arrangement and changes mind mid-way, 50% of the rush fee will still be charged and is no longer refundable, once we have started on the work even if we have not yet made the first submission.
  • I am based overseas. Do you ship worldwide?
    We are currently only shipping nationwide, sorry! But we offer digital design services globally. You can send us an email at artfeaststudios@gmail.com or send as a DM @artfeaststudios.
  • How do I Pay?
    The best way is to pay in full through our website. You can proceed to pay after checkout through BDO, BPI or Gcash. For bigger orders, we accept downpayment of 50% or minimum of P10,000, whichever is higher. For manual payments, we accept bank transfer to Bank of the Philippine Islands (BPI), Banco de Oro (BDO), and Gcash (serviceable by Remitly). Please place your order and you will receive the bank information. Afterwards, kindly email the proof of payment to payment.artfeaststudios@gmail.com with your order number.
  • Can we meet to discuss our invitations?
    Yes, we can meet online for the invitations. Please browse through the website first to familiarize yourself with the rates and process, so I can answer your informed questions better.
  • How many revisions are allowed?
    Our Custom Invitation suites come with 2 free revisions. Afterwards, revision fees apply. 500 php per revision. We do not waive revision fees. Please be thorough. Artist will do her utmost best to ensure accuracy of text and details, however final checking and approval remains to be the responsibility of the client. Please double check all text, spelling, grammar and details, QR codes and compile comments for approval. Please show the design to parties whose opinion may affect the outcome of our project (parents, in-laws).
  • I'd also like to order stationery for the wedding day. When should I order this?
    For menu cards, place cards, thank you cards and more, you can order it immediately along with your invitations. This way, we can find ways to include them in the foil stamping / blind stamping run, and save on set-up costs. If you are not sure with the quantity, just add-to-cart conservatively and we can discuss / adjust the quantity later. Our team will be the one to edit the invoice from the back end. You can also ask for a estimated quote just send us an email at artfeaststudios@gmail.com or DM us on instagram @artfeaststudios
  • How can I find out more information about a product?
    You can learn all about our products on their individual product pages. If you have any other questions or thoughts, contact us at artfeaststudios@gmail.com or send us a DM on our Instagram @artfeaststudios .
  • Handcrafted Products Disclaimer
    Most of our products on our shop are handmade. It is therefore impossible to produce identical products even though they are crafted by professionals. We believe that the natural imperfections and blemishes are what make this product charming and unique, we hope you do too.
  • How can I check the status of my order?
    You can view order status via email. You can also send us a DM on our Instagram @artfeaststudios for an immediate response.
  • How can I change or cancel my order?
    Please contact us at artfeaststudios@gmail.com or send us a DM on our Instagram @artfeaststudios as soon as possible if you would like to cancel or change your order. We won’t be able to make changes if we have processed your order and the courier has picked up your parcel.
  • Payment Methods
    We accept payments via BDO, BPI, and Gcash. Unfortunately, we do not accept cash on delivery orders.
  • BANK DEPOSIT & GCASH
    If you prefer to settle your payment through BDO or BPI, simply choose the Bank Deposit option for your payment during checkout. Details will be shown upon checkout. Please settle within 24hrs to avoid cancellation of orders.
  • Where do I send my proof of payment?
    Please send us your proof of payment at payment.artfeaststudios@gmail.com.
  • What should I do if I receive the wrong product?
    If you received a product different from the one that you ordered, sorry about that! Please contact us at artfeaststudios@gmail.com or send us a DM @artfeaststudios on Instagram and we’ll be sure to get you the item(s) you ordered!
  • Do you ship internationally?
    Art Feast Studios currently ships nationwide in the Philippines. We’re hoping to make Art Feast Studios available internationally in the future.
  • Delivery Charges
    For Metro Manila Deliveries We have a standard shipping charge for deliveries within Metro Manila. Once items have been picked up by the courier, kindly expect the items within 3-5 working days. Own Pickup / Courier You can have your items picked up at our warehouse (Manila Area). Full details will be sent to you when your items are ready for pickup. For Provincial Deliveries Delivery outside of Metro Manila will vary depending on the items purchased. Our courier for provincial orders is LBC to ensure your items arrive safely. Once items have been picked up, kindly expect the items within 7 - 14 working days. For Bulky items Shipping fee to be calculated once your order is confirmed. Rates will be sent to you once order is confirmed. Fees will vary depending on your location and the size and weight of your order. (Applicable for both Metro Manila and Provincial orders.)
  • When will my order be shipped?
    For Invitations: Please allow 10-25 business days for your order to be created, packaged and to receive your shipping confirmation with tracking details. Once processed we’ll send you an email or DM of the notifying you that your order has shipped together with your tracking information. For Products: Please allow 3-5 business days for your order to be processed, packaged and to receive your shipping confirmation with tracking details. Once processed we’ll send you an email notifying you that your order has shipped together with your tracking information. Orders will be processed from Monday – Friday. We are working hard to fulfill all incoming orders. Please be patient with us for any delays. Thank you for your continued patience and support during this unprecedented time!
  • How fast is shipping?
    For orders placed within Metro Manila, standard shipments are usually delivered within 3-5 business days. You might experience a few extra days in shipping timelines if you're located in Greater Metro Manila or Provincial areas. Please note that we only ship 2x a week for Provincial orders.
  • Returns & Exchange Policy
    Metro Manila We check your items before shipping, but in case a defective/damaged item is sent to you, so sorry about that! Kindly send us a message as soon as possible. If you are not 100% satisfied with your purchase, you can return the product and get store credit or exchange the product for another one, be it similar or not. Items for exchange must be equal or of higher value, and customers should pay for price difference. If any corresponding delivery charges will occur, shipping fee must be shouldered by the customer. All returns due to defects/breakage must be processed within 7 days of receiving the order. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Provincial We check your items before shipping, but in case a defective/damaged item is sent to you, so sorry about that! Kindly send us a message as soon as possible. For Provincial orders, if you are not 100% satisfied with your purchase, you can return the product and get a full store credit for your defective item or exchange the product for another one, be it similar or not. Items for exchange must be equal or of higher value, and customers should pay for price difference. If any, corresponding delivery charges will occur, shipping fee must be shouldered by the customer. If you don’t mind keeping your defective item, we can offer you a 50% store credit for your defective item as provincial shipping fees are usually high. All returns due to defects/breakage must be processed within 7 days of receiving the order. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. --- Email us at artfeaststudios@gmail.com or send us a DM @artfeaststudios on Instagram and provide us with your order # to place a return. Please note, your original shipping charges are not refunded. Please allow at least 5-10 business days to process your request.
  • Are you available in stores?
    We are currently operating purely on our website. We are not yet available in stores, but we are hoping to open one in the future. *fingers-crossed!
  • Inventory Issue
    In case there happens to be technical discrepancies within our store, please bring it immediately to our attention. If a sold out item is purchased you will be notified via email as soon as the issue is brought to our attention and given a refund or preferred resolution.
  • How can we work together?
    If you'd like to work together on a collab, partnership, content or anything else fun, please contact us at artfeaststudios@gmail.com.
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